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How to Process a Held Sale

There Are 2 Ways to Process a Held Sale.
• by Scanning the Sale Held Receipt
• Recalling a Held Sale

Scanning the Sale Held Receipt
If a Customer Has a Sale Held Receipt, the Cashier Can Scan the Receipt to Bring Up the Details of the Sale So It Can Be Completed.
1. Make Sure You Are on the Main Screen. (See Below)

2. Scan the Customers Receipt, the Following Message Should Appear. Select Yes (Highlighted Red)

3. the Details of the Sale Should Display. (See Below)

4. Now Click on the Subtotal (Highlighted Red Above) and Process the Sale as Normal. (See Notes on How to Finalise a Sale)

 

Recalling a Held Sale
1. on the Main Menu Screen Select Function. (Highlighted Red)

2. Select Recall Held Sale. (Highlighted Red)

3. a List of All the Held Sales Will Show. (See Below)

4. Select Which Held Sale You Require. (Highlighted Red) You May Need to Use the Arrows to Scroll Up and Down When Searching. (Highlighted Orange)

5. Details of the Recalled Held Sale Will Show. Click Yes. (Highlighted Red)

6. the Details of the Sale Should Display. (See Below)

7. Now Click on the Subtotal (Highlighted Red Above) and Process the Sale as Normal. (See Notes on How to Finalise a Sale)

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How to Hold a Sale

1. Once All Items Have Been Scanned or Weighed, Press the on Subtotal Amount. (Highlighted Red)

2. Select the Hold Sale Option. (Highlighted Red)

3. the Hold Sale Comment Screen Will Show.

4. Add in a Comment Using the Keyboard on the Screen, Press Enter When You’re Done. (Highlighted Red)
Note: if You Make a Typo You Can Delete Letters Using the Bs Button

5. a Receipt Will Be Printed.

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How to Reprint a Reciept

1. on the Main Menu Screen Select Function. (Highlighted Red)

2. Select Journal. (Highlighted Red)

3. if the Receipt Was Printed That Day It Will Show in the List (Highlighted Orange). Select the Receipt You Wish to Reprint (Highlighted Blue) Which Will Then Display on the Right (Highlighted Red).
Note: if the Receipt That Requires Reprinting Was on a Different Day E.g. 3 Days Ago, Use the Extra Search Options to Find the Reciept. (Highlighted Pink)

4. Once You Have the Correct Receipt to Reprint, Press the Reprint Button to Print the Receipt. (Highlighted Red)

5. Once the Receipt Has Printed, Press the Close Button to Return to the Main Menu.

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How to Correct an Incorrect Payment Type

If for Some Reason You Select the Wrong Payment Type When Finalising a Sale, This Can Be Fixed by Doing the Following.
1. When Finalising a Sale, Press the Subtotal Button. (Highlighted Red)

2. Select a Payment Option E.g. Manual Eftpos (Highlighted Red)

3. You Realise That You Have Selected the Wrong Payment Option and Panic! All You Need to Do Is Press the Cancel Button. (Highlighted Orange)
Note: if You Select Any Fixed Amount or the Exact Amount There Is No Going Back!

4. This Will Take You Back to the Main Screen and You Just Start the Finalising a Sale Process Again, Making Sure You Select the Correct Payment Option This Time.

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How to Cancel a Sale

If for Some Reason You Need to Cancel a Sale at Any Time Before Finalising the Sale Process, It’s Just a Matter of Using the Void Function.
1. on the Main Menu Screen Where the List of Items Show, Press the Function Button. (Highlighted Red)

2. Select the Void Sale Option, This Will Cancel the Sale. (Highlighted Red)

3. Click Yes on the Confirm Void Sale Pop Up. (Highlighted Red)

4. a Receipt Will Be Printed and the Screen Will Show $0.00 Change Then Will Return to the Main Screen With All the Items Crossed Out and **void** Showing for the Amount.

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How to Finalize a Sale

There Are a Number of Ways to Finalize a Sale, Such as Cash, Eftpos, Vouchers, Cheque or Account Charge. See Below for Examples.

How to Finalize a Sale Using Cash
1. Once All Items Have Been Scanned or Weighed, Press the on Subtotal Amount. (Highlighted Red)

2. This Will Bring Up the Payment Options Screen. There Are 3 Ways to Process Payments by Cash.
A. Using the Cash Button (Highlighted Red)
B. Using the Fixed Amounts Buttons (Highlighted Orange)
C. Using the Exact Amount Button (Highlighted Yellow)

Payment Using the Cash Button
A.1. Select the Cash Button (Highlighted Red) as Shown Below.

A.2. Enter in the Amount and Press Ok. (Highlighted Red)

A.3. The Cash Drawer Will Open, a Receipt Will Be Printed and the Screen Will Display the Change to Be Given.

A.4. Once the Cash Draw Has Been Closed the Screen Will Display the End of Sale Information and Then Clear Ready for the Next Sale.
Payment Using the Fixed Amount Buttons

B.1. Select a Fixed Cash Amount (Highlighted Orange) as Shown Above.
B.2. In This Example I Used $100.
B.3. The Cash Drawer Will Open, a Receipt Will Be Printed and the Screen Will Display the Change to Be Given. As Shown Below.

B.4. Once the Cash Draw Has Been Closed the Screen Will Display the End of Sale Information and Then Clear Ready for the Next Sale.
Payment Using the Exact Amount Button
C.1. Select the Exact Cash Amount (Highlighted Yellow) as Shown Below.

C.2. The Cash Drawer Will Open, a Receipt Will Be Printed and the Screen Will Display 0.00 Change to Be Given. As Shown Below.

How to Finalize a Sale Using Manual Eftpos
1. Once All Items Have Been Scanned or Weighed, Press the on Subtotal Amount. (Highlighted Red)

2. Select the Manual Eftpos Option. (Highlighted Red)

3. the Confirm Eft Amounts Screen Show. If the Customer Wants to Get Cash Out Enter in the Amount Manually by Clicking on the Cash Out Box (Highlighted Yellow)then Enter in the Amount and Press Ok or Select a Fixed Amount (Highlighted Yellow). Press Process Eft to Process.

4. Use the Click Cluck Machine to Get Card Details, Signature Etc. A Receipt Will Be Printed.
How to Finalize a Sale Using Eftpos
1. Once All Items Have Been Scanned or Weighed, Press the on Subtotal Amount. (Highlighted Red)

2. Select the Eftpos Option. (Not Shown on Test Machines but Would Be in Similar Place to Manual Eftpos)

3. the Confirm Eft Amounts Screen Show. If the Customer Wants to Get Cash Out Enter in the Amount Manually by Clicking on the Cash Out Box (Highlighted Yellow)then Enter in the Amount and Press Ok or Select a Fixed Amount (Highlighted Yellow). Press Process Eft to Process.

4. Use the Pin Pad and Follow Instructions, Once Approved a Receipt Will Be Printed.
How to Finalize a Sale Using a Cheque
1. Once All Items Have Been Scanned or Weighed, Press the on Subtotal Amount. (Highlighted Red)

2. Select the Cheque Option. (Highlighted Red)

3. Confirm That the Amount on the Cheque Amount Tendered Screen Is Correct and Press Ok. (Highlighted Red)

4. the End of Sale Screen Will Show and a Receipt Will Be Printed. (Highlighted Red)

How to Finalize a Sale Using a Voucher
1. Once All Items Have Been Scanned or Weighed, Press the on Subtotal Amount. (Highlighted Red)

2. Select the Voucher Option. (Highlighted Red)

3. Confirm That the Amount on the Voucher Amount Tendered Screen Is Correct and Press Ok. (Highlighted Red)

4. Depending on Your Store, You May Have Different Vouchers That Could Be Used. Note: This Is an Example Screen Shot.

5. Select Which Voucher Is to Be Used. Example Instore Voucher (Highlighted Red)

6. the End of Sale Screen Will Show and a Receipt Will Be Printed.

How to Finalize a Sale Using an Account Charge
1. Once All Items Have Been Scanned or Weighed, Press the on Subtotal Amount. (Highlighted Red)

2. Select the Account Charge Option. (Highlighted Red)

3. Confirm That the Account Charge Amount Tendered Is Correct and Press Ok. (Highlighted Red)

4. a List of All the Accounts Will Be Displayed, Search for the Correct Account and Click on It. (Highlighted Red) You May Need to Use the Arrow Buttons (Highlighted Orange) to Scroll Up and Down When Searching.

5. the End of Sale Screen Will Show and 2 Receipts Will Be Printed.

6. One of the Receipts Is for the Customer to Sign, Print Name and Date, the Other Is for the Customer.

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How to Do a Department Sale

A Department Sale Allows You to Do a Sale on an Item Where
• the Barcode Maybe Damaged and the Scanner Cannot Read It (Price Check May Be Required)
• the Item Doesn’t Exist in the System
• the Item Doesn’t Have a Barcode When It Should
• the Item Has a Reduced Sticker Over the Barcode

1. on the Main Menu Screen, Click on the More Button (if Available) (Highlighted Red)

2. Select the Department Button. (Highlighted Red)

3. Select Which Department the Item Belongs Too. E.g. Bakery (Highlighted Red)

4. Enter in the Amount (Highlighted Red) of the Item Using the Keypad and Press Ok. (Highlighted Orange)

5. the Item Will Then Appear in the Customer’s Sales List Under the Department Name With the Price. (Highlighted Red)

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